Terms of Service

1. What Aegis is

Aegis is a software service for cataloging the contents of your home, storing supporting documents, and preparing exports you can give to an insurer or adjuster.

Aegis is not an insurance company, agency, broker or adjuster. We do not sell insurance, underwrite risk, adjust losses or pay claims. Nothing in the product is coverage, legal or financial advice, and no output guarantees that a claim will be accepted or paid.

2. Your account

You must provide accurate sign-up details and keep your credentials secure. You are responsible for activity under your account. One account is for one household unless you are on a plan that explicitly includes additional members.

You must be at least 18 years old to create an account.

3. Your content

You keep ownership of everything you upload — photographs, documents, values and notes. You grant us only the limited licence needed to store, process and display that content back to you, and to generate the exports you request.

You are responsible for having the right to upload what you upload, and for the accuracy of the values you record.

4. Plans, billing and refunds

Paid plans are billed in advance, monthly or annually, through our payment processor. Renewals continue until you cancel. Cancelling stops future charges; it does not retroactively refund the current period.

The one-time Emergency Recovery Pass grants full access for 30 days and does not renew.

If a charge is clearly a mistake on our side, contact us and we will fix it.

5. Free plan limits and feature gating

The free plan is limited to one room and 25 items. If those limits change, data you already cataloged is preserved — you will not lose items because a limit moved.

If a paid plan lapses you keep read access to your existing home file and can still export it; adding new content beyond the free limits requires an active plan.

6. Partner gift codes

Realtors, brokers and other partners may give you a code that unlocks a period of Aegis Pro. Redeeming a code links a partner's branding and contact details to your dashboard. It does not give the partner access to your rooms, items, values or documents.

You can ask us to unlink a partner at any time.

7. Acceptable use

Do not upload unlawful content, attempt to access another user's data, probe or disrupt the service, scrape it, or resell access without a written agreement with us.

We may suspend accounts that put other customers' data or the service at risk.

8. Availability and limitation of liability

We work to keep Aegis available and your data intact, but the service is provided as-is without warranties of uninterrupted availability or fitness for a particular purpose. Keep your own copies of anything irreplaceable — exports exist for exactly that reason.

To the maximum extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for denied or reduced insurance claims, indirect losses, or lost profits.

9. Cancellation and deletion

You can delete individual items, documents, rooms or your entire account from within the app. Deleting your account removes your home file and stored files from the live service.

We may terminate an account for a material breach of these terms, and will give notice where we reasonably can.

10. Changes and contact

If we make a material change to these terms we will notify account holders. Continuing to use Aegis after a change means you accept the updated terms.

Questions about these terms: support@aegishome.app.